Privacy policy


Version/Last update: October 2017

WOOV respects your privacy. We comply with the Dutch Data Protection Act (Wet Bescherming Persoonsgegevens – an implementation of the European Data Protection Directive 95/46/EC). In this Privacy Policy you can read what kind of personal data we collect and how we store, protect and use your personal data. Further you can read for which purposes we will use your personal data and with whom your data will be shared.


This Privacy Policy applies to your use of the mobile application WOOV and all the services that we offer you via this “App”.

Personal data

In this Privacy Policy, your “personal data” means information or pieces of information that could allow you to be identified.

Your consent

WOOV will not collect, use or disclose your personal data without your unambiguous consent (ondubbelzinnige toestemming) within the meaning of the Dutch Data Protection Act. Therefore, we ask you to agree to this Privacy Policy before you create an account on our App.

Are you sixteen years or younger?

If you are sixteen years or younger, you need to obtain permission from your parents or legal guardian to agree to this Privacy Policy.

What personal data do we process?

After downloading the App, you will be given the option to either:

  • Not create a Woov profile: social functionalities will not be available.
  • Create a Woov profile with your Facebook account. By doing so, we ask you to share your Facebook profile picture and username, your email address, your age, your friend list and festivals that you will be attending.

We will process these data and create a personal profile that is linked to your account. Once your personal profile is created, you can choose to share additional information with us such as your personal festival experiences and preferences regarding artists and events. These additional data will be added to your profile. We will also process these data.

If you have given us permission, we will also process your geolocation.

How do we use your personal data?

We use the personal data you share with us for the following purposes.

  • Your personal profile will be visible for other App-users. The App informs you and other App-users who are going to the same event(s).
  • If you have given us permission, we share your geolocation with people which you have designated as friends within the App environment. We advise you to arrange via settings of the App that your geolocation is also used ‘on the background’, which means that it is not necessary to have the App opened in order to be located.
  • If you have given us permission, we use your geolocation to inform other App-users when and where you are on the festival terrain.
  • We use your input regarding personal festival experiences, the events you’re attending and preferences regarding artists and events to create your personal profile.
  • We use your browser language in order to address you in the language you speak.
  • Your chat-conversations are strictly confidential and are only processed by us in order to give you access to your chat-history.
  • Your geolocation helps us to determine which campaigns and (special) offers might be interesting for you and to show you content that relates to the country you reside in.
  • You can set your status to “going” to a festival [i.e. you select the going button of a festival in the Woov app or, if you connected your Facebook profile, on Facebook]. If you do so, Woov will share your personal data with the organisers of that particular festival, so the festival organiser in question can use this data to build profiles in their database to offer you services and advertisements that are specifically tailored to your interests. For specific information about this data processing, please refer to the privacy policy of the organiser of the festival you are going to.
  • If you have set your status to “going” to a festival that is part of the Amsterdam Dance Event 2017 (taking place in Amsterdam from the 18th-22nd of October 2017), Woov will share your personal data with the organisers of the Amsterdam Dance Event, for them to build profiles in their database to offer you services and advertisements that are specifically tailored to your interests. For specific information about this data processing, please refer to the privacy policy of the Amsterdam Dance Event via their website

Generic aggregated (non-personal) data

Woov can share generic aggregated data with our business partners, trusted affiliates and advertisers – which will in general be companies active in the festival scene. NB: These data will be fully aggregated and anonymized (e.g “women, age group 20 to 30 years”) and do not qualify as personal data.

Third-party service providers

In order to render our services, there are data that we will need to share with third-party service providers. These third parties are contractually obliged not to use data for any other purpose than to effectuate the service they offer (e.g. offering payment gateways).

Location of your personal data

Your personal data will be stored in Ireland and will not be transferred to countries outside the EEA that do not provide EU-standard data protection.

How do we protect your personal data?

We strive to protect your personal data from unauthorized or unlawful access, alteration, disclosure, use or destruction by taking both the necessary technical- and organizational measures.

How long will your data be stored?

We will store the personal data you have shared with us as long as you keep your profile active. If you choose to de-activate your profile, your personal data will be deleted – as a rule within 30 calendar days. If you want your personal data deleted on a shorter notice, please send us an email via

Third party websites

You may find advertising or other content in our App that links to websites, products and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control said advertisements or content and are not responsible for any products or services offered via advertising in our App. Please note that said third party websites will have their own privacy policies.

Modifications to this Privacy Policy

We may update our Privacy Policy from time to time. When we change this Privacy Policy in a significant way, we will post a notification on our Website along with the updated version.

Your rights and who to contact

You have the right to:

  • request a copy of the personal information that we have processed about you;
  • request us to correct, update or delete your personal information in our records;
  • report any misuse of your personal information;
  • request us not to contact you anymore.

If you have any questions, comments or concerns about how we handle your personal data, please send us an e-mail via

Please note that you can also view, edit or delete your personal data by logging in to your personal account.

Wilgenweg 4
1031 HV Amsterdam
The Netherlands

T: +31624541567
KVK: 64627500
BTW: 855750042B01